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Privacy & Cookies Policy

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​Introduction

At Evergreen Exterior Services Ltd, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, engage with us through other communication channels, and use our products or services. We aim to ensure transparency in the handling of your personal information and to comply with applicable data protection laws, including the Data Protection Act and the General Data Protection Regulation (GDPR) 2018.

1. Important Information and Who We Are

Purpose of this Privacy Policy
This Privacy Policy provides details about the processing of your personal data by Evergreen Exterior Services Ltd ("we", "us", "our"). It is important that you read this policy along with any other privacy notices we may provide, so you are fully informed about how and why we use your personal data.

We do not knowingly collect or process personal data from children.

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Data Controller
Evergreen Exterior Services Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us using the details below:

  • Company Name: Evergreen Exterior Services Ltd

  • Registered Office: 21 Croydon Lane, Banstead, Surrey, SM7 3BW

  • Email: info@evergreenext.co.uk

  • Phone: 020 8770 9200

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2. How We Collect Your Personal Data

We collect personal data in the following ways:

  • Directly from You: This includes when you place an order, contact us by phone or email, or sign up for our newsletter or customer communications.

  • Through Our Website: We collect data when you visit our website, interact with our web shop, or use our customer card services.

  • Third-Party Services: We may also receive data from third-party service providers acting on our behalf to support us in delivering services to you, such as payment processors or delivery services.

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3. Types of Personal Data We Collect

We may collect the following types of personal data:

  • Identification and Contact Information: Name, address, phone number, email address.

  • Customer Account Information: Username, login credentials, preferences, and social media account details.

  • Website Usage: IP address, browser details, pages visited, and other technical details related to your visit to our website.

  • Order Information: Details related to products purchased, shipping and billing addresses, payment data (handled by third-party providers).

  • Marketing Preferences: Data regarding your subscription to newsletters, offers, and promotional communications.

We do not collect special categories of personal data (e.g., health information, political opinions, etc.).

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4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To fulfil and manage your orders, provide services, and respond to inquiries.

  • To send marketing communications, newsletters, and promotions based on your preferences.

  • To improve our services, products, and customer experience.

  • To comply with legal obligations, such as tax, accounting, and regulatory requirements

 

We rely on the following legal bases for processing your data:

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  • Performance of a Contract: To fulfil our obligations under the contract with you (e.g., order processing).

  • Legitimate Interests: To enhance our services, improve user experience, and ensure our website operates efficiently.

  • Consent: We obtain your consent for marketing communications and other uses, which you can withdraw at any time.

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5. Sharing Your Personal Data

We do not sell, trade, or rent your personal data to third parties. However, we may share your data with the following:

  • Service Providers: Third parties who assist us with tasks such as payment processing, shipping, and marketing.

  • Legal Obligations: If required by law or to protect our rights, we may disclose personal data to authorities.

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6. Cookies and Tracking Technologies

We use cookies on our website to improve your browsing experience. Cookies are small files stored on your device that allow us to remember certain details about your visit. Below are the types of cookies we use:

  • Strictly Necessary Cookies: These cookies are essential for the functioning of our website, such as enabling secure logins and processing orders.

  • Performance Cookies: These cookies help us monitor website traffic, analyse user behaviour, and improve website performance.

  • Functionality Cookies: These allow us to remember your preferences, such as language and region, to personalize your experience.

  • Targeting Cookies: These cookies help us show you relevant ads and track your behaviour on our site.

You can manage your cookie preferences by adjusting your browser settings, but please note that disabling cookies may affect the functionality of our website.

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7. Data Retention

We retain your personal date only for as long as necessary to fulfil the purposes for which it was collected, including for accounting, reporting obligations and regulatory requirements. Data collected for marketing purposes will be periodically reviewed for relevance, if the data is no longer necessary it will be erased.​

8. Security of Your Data

We take appropriate security measures to protect your personal data from unauthorised access, alteration, or destruction. We limit access to personal data to employees and third parties who need it for business purposes, and they are required to keep your data confidential.

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9. Your Legal Rights

You have the right to:

  • Access: Request a copy of your personal data.

  • Rectification: Request corrections to your personal data.

  • Erasure: Request the deletion of your personal data.

  • Object: Object to the processing of your personal data under certain circumstances.

  • Restriction: Request that we restrict the processing of your data.

  • Portability: Request a transfer of your personal data to another organization.

  • Withdraw Consent: Withdraw consent for processing at any time.

To exercise any of these rights, please contact us using the contact details provided above.

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10. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, which we recommend you review. We are not responsible for the privacy practices of third-party sites.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

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Cookie Policy

Our website uses cookies to improve your browsing experience. A cookie is a small file that is stored on your device when you visit our website. Cookies allow us to recognize you when you return and to track how you use our website.

We use the following types of cookies:

  • Strictly Necessary Cookies: These cookies are essential for the operation of the website, such as for managing shopping cart functions or user logins.

  • Performance Cookies: These cookies help us analyse website traffic and how users interact with our site.

  • Functionality Cookies: These cookies allow us to remember your preferences and personalize your experience.

  • Targeting Cookies: These cookies are used to deliver targeted ads and measure their effectiveness.

You can control cookie usage by adjusting your browser settings, but disabling cookies may affect your ability to use some features of our website.

By using our website, you consent to the use of cookies as outlined in this policy.

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